@Cat52 wrote:
All the Sky graphics are gone and are black. Plus the channel is stuck on BBC1.
So I don't have any sky error numbers or instructions to work from. The remote only works going from channel full screen to channel small TV in left corner with the rest of the frame black. I've tried pressing 1-3 and 7-9 to reset remote. Nothing works. Please help
Hi @Cat52
To reset the remote you need to press the buttons in the correct order.
First reboot your Q
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Then
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
