Sky app

[JAIMEB2026]

I have been using Sky VIP for many years but for the last few weeks it is no longer accessible and means I can no longer get to the cinema tickets. On the app is just keeps looping around with 'Find out more' and 'join' options but no matter what I choose it just loops back.    I have uninstalled and reinstalled and tried three different devices, Android and Apple and it is the same on all. I have also tried changing my password and the sky team tried unlinking and relinking my email address but it made no difference. There have been no recent changes to my account.  Anyone else had this and managed to get it resolved? 

[LJB-C]

Hi @JAIMEB2026, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141