Sky account with netflix . why am i paying 2 subsciptions

[Rosebud2]

I have just added Netflix to my sky utimate package . I have had to join Netflix to be able to proceed. Why am i now paying 2 montly payments . One to sky (as it should be) but also one to Nexflix, i thougth they were linked

[hrai]

They should be (I have a few pounds of credit on my Netflix account due to Sky taking over the billing part way through the month.)

My thoughts are that maybe you have used a different email for your Sky and Netflix accounts? Or you are part way through a billing month and will make 2 payments this one time?

If the accounts are actually linked when you logon to Netflix and go to your plan's management page you should see included on your Sky bill somewhere.

[Rosebud2]

I have spoken to Netflix and they said i should have an activation link from Sky on a  email. This i have not recieved and trying to speak to someone at Sky is a nightmare. Noone is answering the phone

[oldfella]

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@Rosebud2 wrote:

I have spoken to Netflix and they said i should have an activation link from Sky on a  email. This i have not recieved and trying to speak to someone at Sky is a nightmare. Noone is answering the phone

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Hi @Rosebud2 

Try the procedure in the following link to Activate Netflix on your Q box.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[Rosebud2]

i have Netflix on my Sky box on Ultimate package but cannot link so that i am not charged twice

. one with Sky and again with Netflix

. getting very frustrated

[nigea99]

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@Rosebud2 wrote:

i have Netflix on my Sky box on Ultimate package but cannot link so that i am not charged twice

. one with Sky and again with Netflix

. getting very frustrated

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hi @Rosebud2 

If you cannot link the 2 then. although it may not be ideal as you may loose profiles & last watched data etc maybe easiest just to cancel the direct subscription

[Laing1]

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@Rosebud2 wrote:

i have Netflix on my Sky box on Ultimate package but cannot link so that i am not charged twice

. one with Sky and again with Netflix

. getting very frustrated

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@Rosebud2 you should have received an email from Sky with instructions on how to do this check in your spam mail folder if its not in your in box 

[Rosebud2]

Thank you for all your help. I just need to speak to someone at Sky. I havespoken to Netflix and have said need to speak to Sky. I have tryed the link and it does not work. I have tryed the sky assistant and they could not understand , i asked to be put thought to a person but they would not do this. I am so frustrated, yes i feel i might need to cancel

.

[Chodley]

I've escalated this to Sky. You should get a blue&red messaging chat bubble on this page when they pick it up.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.