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Discussion topic: Sky a mini no audio

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This message was authored by: Glyn20

Message posted on ‎29 Jan 2025 10:17 PM

Sky a mini no audio

My sky q mini has stopped giving audio at all. Tried resetting it tried resetting the tv changing audio output to normal instead of dolbly even though the tv supports it. 

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Avatar for xchrissyboix23
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This message was authored by: xchrissyboix23

Message posted on ‎30 Jan 2025 03:20 AM

Re: Sky a mini no audio

Hello

 

have you tried plugging it into another tv or changing the HDMI cable to test it. It could possibly be an issue with the HDMI cable if you have tried that already i would recommend contacting customer services as if its a faulty mini box it may need replaced by an engineer 

Please Note: I am just another customer not an employee

Sky Glass Gen 2 43” Volcanic Grey, Sky Live, x1 Sky Stream Puck, Sky Broadband Superfast (Part Fibre), Sky Broadband Hub 4.2 (SR203), Sky Ultimate TV, Sky Cinema, Sky UHD & Dolby Atmos, Whole Home, Ad Skipping. Former Sky Q Customer

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This message was authored by: nigea99

Message posted on ‎30 Jan 2025 06:55 AM

Re: Sky a mini no audio

Posted by a Superuser, not a Sky employee. Find out more
@Glyn20 wrote:

My sky q mini has stopped giving audio at all. Tried resetting it tried resetting the tv changing audio output to normal instead of dolbly even though the tv supports it. 

hi @Glyn20 

 

May I suggest a full power down of your TV (unplug or switch off at mains)

We often find this restores sound for others

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