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This message was authored by: Louise+Fowlee

Message posted on ‎25 Apr 2025 04:53 PM

Sky Viewing Card sent back in error

Hi, 

My Sky Q box broke and I forgot to take out the viewing card when it was returned. Does anybody know how I get a new one from Sky please? I called customer services and they sent me to this forum for answers. 

Thank you for any help. 

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Avatar for nigea99
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This message was authored by: nigea99 Answer

Message posted on ‎25 Apr 2025 06:31 PM

Re: Sky Viewing Card sent back in error

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

We can arrange some help for you from a private message from Sky via here if you would like ?

@Louise+Fowlee 

 

Unfortunately the Sky support team can no longer issue replacement cards & you will need to phone SKY ,

 

It may best to remain silent when going through the phone IVR until you reach an adviser, rather than risk being sent back here

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎25 Apr 2025 04:55 PM

Re: Sky Viewing Card sent back in error

Posted by a Superuser, not a Sky employee. Find out more

We can arrange some help for you from a private message from Sky via here if you would like ?

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This message was authored by: nigea99 Answer

Message posted on ‎25 Apr 2025 06:31 PM

Re: Sky Viewing Card sent back in error

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

We can arrange some help for you from a private message from Sky via here if you would like ?

@Louise+Fowlee 

 

Unfortunately the Sky support team can no longer issue replacement cards & you will need to phone SKY ,

 

It may best to remain silent when going through the phone IVR until you reach an adviser, rather than risk being sent back here

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎25 Apr 2025 07:33 PM

Re: Sky Viewing Card sent back in error

Posted by a Superuser, not a Sky employee. Find out more

Apologies @Louise+Fowlee , @nigea99 is correct in that you will have to call in about this.

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