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Discussion topic: Sky Tv broadband issue

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This message was authored by: IainS1

Message posted on ‎19 Nov 2025 02:26 PM

Sky Tv broadband issue

Hi 

 

engineer came today and installed broadband and it seems to be working on all devices such as phones and iPads etc but trying to download a movie is causing issues and the download keeps failing 

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This message was authored by: GD1

Message posted on ‎19 Nov 2025 02:29 PM

Re: Sky Tv broadband issue

Posted by a Superuser, not a Sky employee. Find out more

@IainS1  What Sky TV Box are you using, Sky+HD or Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: IainS1

Message posted on ‎19 Nov 2025 02:31 PM

Re: Sky Tv broadband issue

Sky Q is what we use 

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