@Annabelle9 Sky Q uses satellite for Live channels and a widespread outage would not be possible unless there was a serious issue with the 3 satellites in ordbit.
You mention broadband so do you actually have Sky Stream rather than Sky Q?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
