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Discussion topic: Sky TV connection

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This message was authored by Jamie6789 This message was authored by: Jamie6789

Sky TV connection

My sky has not been working for past 24 hours. I've tried to turn off from mains. However still not connecting it says no signal 

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This message was authored by Chodley This message was authored by: Chodley

Re: Sky TV connection

Posted by a Superuser, not a Sky employee. Find out more

Is the TV on the right HDMI input? Is the power light green ?

Jamie6789
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This message was authored by Jamie6789 This message was authored by: Jamie6789

Re: Sky TV connection

Yes I believe it is 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky TV connection

Posted by a Superuser, not a Sky employee. Find out more

And the green light on the Q? Does it do the blue light glow thing when it powers up?

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky TV connection

Posted by a Superuser, not a Sky employee. Find out more

@Jamie6789 wrote:

My sky has not been working for past 24 hours. I've tried to turn off from mains. However still not connecting it says no signal 


@Jamie6789 does it say no signal or no satellite signal ? 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Jamie6789
Topic Author
This message was authored by Jamie6789 This message was authored by: Jamie6789

Re: Sky TV connection

yes it's saying no satellite signal on my tv so the sky screen doesn't even come up 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky TV connection

Posted by a Superuser, not a Sky employee. Find out more

Can you post a photo of this please?

Jamie6789
Topic Author
This message was authored by Jamie6789 This message was authored by: Jamie6789

Re: Sky TV connection

C6460814-DB53-407B-AA29-E644391A4FFF.jpeg

This message was authored by oldfella This message was authored by: oldfella

Re: Sky TV connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jamie6789 

Your message is No Signal (and not No Satellite Signal)

Check that the Q box is indeed connected to input HDMI 1 on your Television.

 

Also check the the HDMI cable  is securely fitted at both ends.

Also is the Q box on with green led?

 

If it is press Home 1 0 8 0 Home

on the Q remote.   This will set the Q box to standard 1080i resolution.

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