Sky Subscription not allowing me to view on demand

[Jess13]

Hi  

i have sky signature, recently just had a reset due to network connection issues. 

Since Engineers been out my Sky Q is advising i need to upgrade to watch on Demand / Sky Box sets etc when this is supposed to be part of my package? 

im trying to call through but keeps sending me texts 

please help 

[Daniel0210 · Accepted solution]

@Jess13 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles