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Discussion topic: Sky Sports + upgrade error message

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This message was authored by: Kathryn29

Message posted on ‎10 Aug 2024 03:19 PM - last edited: ‎12 Aug 2024 11:01 AM by Staff

Sky Sports + upgrade error message

The red button on the Sky Sports + is not working. Please help us to get it working! 

 

Moderator note: Amended title to better reflect query

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Avatar for nigea99
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This message was authored by: nigea99

Message posted on ‎10 Aug 2024 03:21 PM

Re: Sky Sports +

Posted by a Superuser, not a Sky employee. Find out more
@Kathryn29 wrote:

The red button on the Sky Sports + is not working. Please help us to get it working! 

hi @Kathryn29 

 

Can you confirm you have a SKY Q box and not a SKY +/HD box

What happens when you try to use it ?

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This message was authored by: Kathryn29

Message posted on ‎10 Aug 2024 03:22 PM

Re: Sky Sports +

Yea we have a Sky Q box. 

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This message was authored by: Kathryn29

Message posted on ‎10 Aug 2024 03:23 PM

Re: Sky Sports +

It says that we need to upgrade our subcription but we already have sky sports. 

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Message posted on ‎10 Aug 2024 03:25 PM

Re: Sky Sports +

Posted by a Superuser, not a Sky employee. Find out more

@Kathryn29 do you have a subscription to the full sky sports complete pack


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This message was authored by: nigea99

Message posted on ‎10 Aug 2024 03:25 PM

Re: Sky Sports +

Posted by a Superuser, not a Sky employee. Find out more
@Kathryn29 wrote:

It says that we need to upgrade our subcription but we already have sky sports. 

hi @Kathryn29 

 

Do you have the Full Sports pack or just  individual channels ?

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Message posted on ‎10 Aug 2024 03:28 PM

Re: Sky Sports +

Posted by a Superuser, not a Sky employee. Find out more
@Kathryn29 wrote:

It says that we need to upgrade our subcription but we already have sky sports. 

@Kathryn29 do you have the full Sky sports subscription or are you only subscribing to 1 or 2 channels ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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