Sky Return

[JoH03]

 

I returned my equipment and even had email confirmation. Now I'm getting threatening texts saying I must return the equipment. 

 

[Daniel0210]

@JoH03 

Your images had to be rejected as they show what appears to be your email address. Feel free to resubmit them with all personal information blocked out. Apart from the email do you have the Post Office receipt/proof of posting? 

[Daniel0210]

@JoH03 

To see it they can help I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JoH03 an invite to chat.

[Lisa-P1987]

We are still looking to help you Joh03. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks