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Discussion topic: Sky Qbox keeps switching off

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This message was authored by: Bahra+50

Sky Qbox keeps switching off

My sky q box keeps switching off any ideas on how to fix? 

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This message was authored by: ozsat

Re: Sky Qbox keeps switching off

Posted by a Superuser, not a Sky employee. Find out more

Is it on an open well ventilated shelf?

It could be over-heating with the current hot temperatures.

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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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This message was authored by: Bahra+50

Re: Sky Qbox keeps switching off

It is an open well ventilated shelf, the box is also two years old. It happened last year too. 
I called sky, and hey're sending me a new box 

This message was authored by: ozsat

Re: Sky Qbox keeps switching off

Posted by a Superuser, not a Sky employee. Find out more

While you're waiting - check under the box to make sure the fan vent is clear.

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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

This message was authored by: Laing1

Re: Sky Qbox keeps switching off

Posted by a Superuser, not a Sky employee. Find out more

@Bahra+50 wrote:

It is an open well ventilated shelf, the box is also two years old. It happened last year too. 
I called sky, and hey're sending me a new box 


@Bahra+50 If they are sending you a new box it will more than likely be a doorstep swap with DPD remember when doing this  TO REMOVE YOUR VIEWING CARD


I may be a Sky Superuser but I am still just a Sky customer

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