Sky Q won’t switch on

[Norma8]

My sky Q box won't switch on properly it's showing amber all the time 

[stereohaven]

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@Norma8 wrote:

My sky Q box won't switch on properly it's showing amber all the time 

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Can you unplug it at the mains and leave it like that for at least 5 - 10 minutes then plug it in and see what it does?

If it still won't turn on, try the 'Recovery Procedure' outlined here in step 2.

If that fails then you should be able to organise an engineer, but you may have to wait for an appointment.

[oldfella]

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@Norma8 wrote:

My sky Q box won't switch on properly it's showing amber all the time 

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Hi @Norma8 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.