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Discussion topic: Sky Q won’t switch on

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This message was authored by Norma8 This message was authored by: Norma8

Sky Q won’t switch on

My sky Q box won't switch on properly it's showing amber all the time 

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This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Q won’t switch on

Posted by a Superuser, not a Sky employee. Find out more

@Norma8 wrote:

My sky Q box won't switch on properly it's showing amber all the time 


Can you unplug it at the mains and leave it like that for at least 5 - 10 minutes then plug it in and see what it does?

 

If it still won't turn on, try the 'Recovery Procedure' outlined here in step 2.

 

If that fails then you should be able to organise an engineer, but you may have to wait for an appointment.

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LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q won’t switch on

Posted by a Superuser, not a Sky employee. Find out more

@Norma8 wrote:

My sky Q box won't switch on properly it's showing amber all the time 


Hi @Norma8 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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