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Discussion topic: Sky Q won’t connect to my Sky router

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This message was authored by: Melg75

Sky Q won’t connect to my Sky router

My sky q has stopped connecting to my sky router and won't re connect even after trying a reset and also trying to connect using the password.

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This message was authored by: Laing1

Re: Sky Q won’t connect to my Sky router

Posted by a Superuser, not a Sky employee. Find out more

@Melg75 wrote:

My sky q has stopped connecting to my sky router and won't re connect even after trying a reset and also trying to connect using the password.


@Melg75 do you mean you have rest your router or just the box ?

If just the box try rebooting your router by pressing the reset button on the back for 20 seconds then when that is up and running try reconnecting your Q box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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