Sky Q upgrade subscription error message

[AnnaBD]

Hi

i have Sky Q installed and when I try to watch a program from the beginning after missing the start I get an error message to upgrade subscription.

I also can't seem to download all films from Sky Cinema on demand when I'm paying for Sky Cinema, and I find that if I try to use Buy and Keep from sky store I also get an error message that I can't make the purchase.

Can anyone help me with these issues?

[Tom-W19]

Hi @AnnaBD 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.