My sky box is apparently not connecting to the internet as though the signal was down. However the.

[John953]

My box is not connecting to the internet despite the internet working fine on other devices.

[oldfella]

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@John953 wrote:

My box is not connecting to the internet despite the internet working fine on other devices.

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Hi @John953 

I assume this is your Main Q box.

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[John953 · Accepted solution]

Thanks.  Being inpatient I phoned Sky and was put through to an engineer who solved my problem.