I am sure they will.
I expect them to advise all the things we have all tried many times and them blame connected kit when nothing solves the issue.
Power off and on, Reset box, refresh apps, update software, change hdmi cables, change router, reduce resolution, switch sound to normal, draw picture on tv with crayons, use cups and string for speakers, move house, just don't ask Sky to provide what you are being charged for.
Sky Q works with HD but not UHD fact, and they know it!
There have been countless threads on this subject for at least 2 years but no resolution.
Relentless requests for more information to help tech work on the issue is a joke. They must watch Sky at home and experience the constant UHD sound loss, picture loss and app freezes.
The product is not fit for purpose and it appears the stream puck is as poor. The only thing stopping me leaving is the operating system which is great.
The UHD issues need sorting or at least an admission of the issue and a commitment to fix them.
A good idea has been poorly executed at a high price which will see most customers migrate to other streaming platforms as UHD content becomes more readily utilised.
