Sky Q thinks it looses network Connection

[Scott153]

I have a Sky Q box which is hardwired to a switch, occassionally when Sky is turned on the first page of the menu says no network connection, as it uses the same switch as the TV, I check the connection on the TV and all is good. I go back to Sky Q go to settings, network and the network is OK. I have tried then resetting the connecton and again and told all is good with connection. I then proceed to first page of menu and am still told there is no network. The only cure I have found is to re-cycle the power on the Sky Q box. Any cures or suggestions gratefully recieved.

[oldfella]

---

@Scott153 wrote:

I have a Sky Q box which is hardwired to a switch, occassionally when Sky is turned on the first page of the menu says no network connection, as it uses the same switch as the TV, I check the connection on the TV and all is good. I go back to Sky Q go to settings, network and the network is OK. I have tried then resetting the connecton and again and told all is good with connection. I then proceed to first page of menu and am still told there is no network. The only cure I have found is to re-cycle the power on the Sky Q box. Any cures or suggestions gratefully recieved.

---

Hi @Scott153 

Who is your Broadband supplier and also do you have any mini boxes?

[Scott153]

Thanks for getting back to me, Sky is my service provider and I don't have any mini boxes.