Sky Q stopped working

[powell3]

My Sky Q stopped working yesterday. I cannot view recording, record anything and the Home Screen is plain blue. I’ve tried to update the software 15 times now and although it goes through the motions nothing actually updates or fixes the problem.

[cuke]

Updating the firmware will do nothing, have you tried a power cycle of the box, is the box connected to the internet?

[powell3]

@cuke Yes I have and yes it's connected to the internet. 

[Chodley]

How can you tell it's connected if the home screen is plain blue?

sounds like the box has maybe failed and needs replacing

[powell3]

It's definitely connected. I have the tiles on the screen  but nothing in them to select. I've tried the sky app and that's not working, I've tried calling them and the phone line is down. It's ridiculous!

[Chodley]

Are you sure it was the right number?

[TimmyBGood]

@Chodley 

Might be related to the Sky support line outage this morning.

[powell3]

Yes. After repeating everything I'd already tried with a technician on the phone, they're now coming out on Thursday to replace the box!

Thanks for trying peeps.