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Discussion topic: Sky Q signal

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Avatar for CV1986
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This message was authored by: CV1986

Message posted on ‎15 May 2024 07:10 PM

Sky Q signal

My Sky Q signal keeps going down intermittently, this has been happening for the last month or so...??

 

Dont know if this issue has anything to do with the ongoing issues that appear to be happening with Sky mobile. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎15 May 2024 07:13 PM

Re: Sky Q signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @CV1986 

 

Afraid you have posted this in th Sky Glass forum. Hopefully a mod will be able to move it for you and someone over in the Q forum can assist.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎15 May 2024 07:19 PM - last edited: ‎15 May 2024 07:21 PM

Re: Sky Q signal

Posted by a Superuser, not a Sky employee. Find out more

@CV1986  Sky Q live channels operate over satellite not the mobile network therefore any mobile issues would have no effect on Sky Q and live channels.

 

What error messages are you getting when this happens?

 

In your other posts in the mobile forum you say you have Sky Glass, so which one do you have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: CV1986

Message posted on ‎15 May 2024 07:23 PM

Re: Sky Q signal

The message I'm getting up just says no satellite signal, but as I say it's not all the time and not everyday. Just happening on and off and the kids keep moaning at me. lol. 

thanks for your reply

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Message posted on ‎15 May 2024 07:24 PM

Re: Sky Q signal

Apologies thanks

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Message posted on ‎15 May 2024 07:25 PM

Re: Sky Q signal

It's Sky Q, I've written the wrong thing in the original post on the other forum. 

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Message posted on ‎15 May 2024 07:31 PM

Re: Sky Q signal

Posted by a Superuser, not a Sky employee. Find out more

@CV1986  Check the leads in the back of the box to make sure they are fully connected.  If it still happens you'll most likely need to get an engineer out.   https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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