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Discussion topic: I can’t turn my sky q box on

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This message was authored by 68MD This message was authored by: 68MD

I can’t turn my sky q box on

Can someone just tell me how to turn my Sky box on?

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This message was authored by oldfella This message was authored by: oldfella

Re: I can’t turn my sky q box on

Posted by a Superuser, not a Sky employee. Find out more

@68MD wrote:

Can someone just tell me how to turn my Sky box on?


Hi @68MD 

Try rebooting it.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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