Sky Q shuts down during Disney+ or Amazon Prime every time and I’ve done the full reboot etc

[BusseyS]

Every time I watch Amazon Prime or Disney+ through SkyQ it shuts down half way through and says the usual 'screen will go blank' etc

ive done all the system reboots and it makes no difference.

I just want to speak to a real person but it seems impossible!!

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @BusseyS . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[BusseyS]

Why has it been closed when no one has contacted acted me??? I've been waiting for an email with a chat bubble but nothing so far. Isn't there just a number I can call to speak to a human being ??

[Greenfingers001 · Accepted solution]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Gary.Ward]

Every time I watch Amazon Prime or Disney+ through SkyQ it shuts down half way through and says the usual 'screen will go blank' etc

ive done all the system reboots and it makes no difference.

I just want to speak to a real person but it seems impossible!!