Sky Q satellite issues

[Dantastic1987]

Good evening. Having issues with some channels such as ITV etc as it's giving a no satellite signal error message.

Sky channels such as SkySports do not seem to be affected. Checked Twitter and it appears other people are experiencing it too

[Daniel0210]

@Dantastic1987 

If you have a ”No satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️currently very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Dantastic1987]

Some of the cables as slightly unplugged at the back of the box and appears to have resolved the issue but thank you for the reply 

[TimmyBGood]

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@Dantastic1987 wrote:

Checked Twitter and it appears other people are experiencing it too

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Probably worth keeping in mind that Sky has millions of satellite television customers and at any particular point in time a percentage will be having reception issues: this is likely to be exacerbated by extremely hot weather.