Sky Q remote wont pair?

[Philco61]

As a bit of background I tried to re pair as volume button stopped working on remote and couldn't re - pair with my sound bar. Maybe should have mentioned it??

[nigea99]

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@Philco61 wrote:

Did full 10 mins reboot. Main remote still doesn't work with either box. 1&3 has no effect on main box. Mini remote doesn't work on main box either.

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@Philco61  when you say mini remote doesn't work on the main box either, is that after resetting the mini remote or just trying it 'as is' - if the latter it would not work unless it has been reset or set to infrared only  (which was going to be one my suggestions)

Did the 'main' remote work with the mini box (after the remote was reset but without trying to pair) ? 

One thing that may (or may not help if your main box is failing) is to try using SKY Go to control the box - both iOS & Android versions of SKY Go now have an option for a 'Virtual remote' - the mobile device must be on the same network as the boxes to do this 

[nigea99]

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@Philco61 wrote:

As a bit of background I tried to re pair as volume button stopped working on remote and couldn't re - pair with my sound bar. Maybe should have mentioned it??

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Thanks but this should not cause any issues.

I regularly reset my remotes & repair them when I try things out to go through suggestions I make here 

[Philco61]

Main remote didn't work with mini box

Reluctant to reset mini box remote in case I can't re pair or IR not working on there either. 

I have sky go but how do I get that to control main box?

[nigea99]

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@Philco61 wrote:

Main remote didn't work with mini box

Reluctant to reset mini box remote in case I can't re pair or IR not working on there either. 

I have sky go but how do I get that to control main box?

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@Philco61 

it needs to be on a mobile device with reasonably up to date versions of iOS for Apple edvices or Android for non Apple

As mentioned the device must be on the same network as your boxes 

I use Android  on both my phone & tablet there is a remote icon at the top right - click on this.

It probably defaults to the main box but if you click on the cog (top left) you should get an option to choose which box  

[Philco61]

Sky go works. 

Can I use this to manually pair with remote?

[Philco61]

Otherwise do I need an engineer/ new box?

[nigea99]

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@Philco61 wrote:

Sky go works. 

Good - this does seem to imply for some reason, the remote is now failing - see below

You should now be able to operate the box this way

Can I use this to manually pair with remote?

Sorry no - only  control the SKY Q box 

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See this link for ordering a replacement remote:

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

[Philco61]

Thanks for your help. I'm using sky go as a remote and have ordered a replacement remote.

Fingers crossed all goes well when it arrives!

Thanks again!