Sky Q remote won’t work

[Sharon108]

I've tried resetting my remote using 7 and 9 and 1 and 3 as per all the instructions online but it just throws and error each time. I can turn the TV on and the box on but it's stuck on one channel and I can't change it. The remote only works for turning it on and off and changing the volume. I'm confident the remote is ok (as in not broken) because the home button still works for turning on the box just not once in the sky q menu.

[MightyQuinn]

Hi @Sharon108   Have you power (unplug) rebooted the Sky Q box. After holding down 7 & 9 until the led flashes 4 times, the remote should work by IR (line of sight)

[Sharon108]

The remote has completely stopped working now so I think I'm just going to buy a new one.

[oldfella]

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@Sharon108 wrote:

The remote has completely stopped working now so I think I'm just going to buy a new one.

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Hi @Sharon108 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?