2

This discussion topic has been answered Discussion topic: Sky Q remote volume not working

Reply
This message was authored by: aferns

Sky Q remote volume not working

My Sky Q remote volume is not working.  Everything else on the Sky Q remote works.  Any ideas?


Best Answers
This message was authored by: oldfella Answer

Re: Sky Q remote volume not working

Posted by a Superuser, not a Sky employee. Find out more

@aferns wrote:

My Sky Q remote volume is not working.  Everything else on the Sky Q remote works.  Any ideas?


Looks like it is not correctly paired to the television @aferns 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: oldfella Answer

Re: Sky Q remote volume not working

Posted by a Superuser, not a Sky employee. Find out more

@aferns wrote:

My Sky Q remote volume is not working.  Everything else on the Sky Q remote works.  Any ideas?


Looks like it is not correctly paired to the television @aferns 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Did this answer not help you?

Avatar for aferns
Level 3 icon
Topic Author
This message was authored by: aferns

Re: Sky Q remote volume not working

Thank you that worked 🙂

Reply
Answered - Go to Answer