19 Apr 2024 11:45 PM
My Sky Q remote was working fine. A message appeared to replace the batteries. I replaced the batteries. Now the red light on the remote remains on at all times (even if the box and TV are off)
I have tried pressing 1&3, 7&9, resetting the Sky Q box (unplug etc). The remote has no effect at all. The remote's light remains on, no matter what buttons I press.
I can't seem to find any help with this particular problem.
Any ideas?
20 Apr 2024 11:53 AM
Posted by a Sky employeeHi @Lezindi
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
20 Apr 2024 11:55 AM
Posted by a Superuser, not a Sky employee. Find out more
@Lezindi wrote:
My Sky Q remote was working fine. A message appeared to replace the batteries. I replaced the batteries. Now the red light on the remote remains on at all times (even if the box and TV are off)
I have tried pressing 1&3, 7&9, resetting the Sky Q box (unplug etc). The remote has no effect at all. The remote's light remains on, no matter what buttons I press.
I can't seem to find any help with this particular problem.
Any ideas?
Hi @Lezindi
Looks like either the Microphone button or the Question mark (?) is stuck in on your remote
20 Apr 2024 12:03 PM
Hi @oldfella
Nope. No buttons are stuck. Remote is super clean
20 Apr 2024 12:08 PM
Posted by a Superuser, not a Sky employee. Find out more20 Apr 2024 05:29 PM
@oldfella yes...
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