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Discussion topic: Sky Q remote red light stays on. Remote not working after batteries replaced.

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This message was authored by Lezindi This message was authored by: Lezindi

Sky Q remote red light stays on. Remote not working after batteries replaced.

My Sky Q remote was working fine. A message appeared to replace the batteries. I replaced the batteries. Now the red light on the remote remains on at all times (even if the box and TV are off)

I have tried pressing 1&3, 7&9, resetting the Sky Q box (unplug etc). The remote has no effect at all. The remote's light remains on, no matter what buttons I press.

I can't seem to find any help with this particular problem. 

Any ideas?

 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Q remote red light stays on. Remote not working after batteries replaced.

Posted by a Sky employee

Hi @Lezindi 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q remote red light stays on. Remote not working after batteries replaced.

Posted by a Superuser, not a Sky employee. Find out more

@Lezindi wrote:

My Sky Q remote was working fine. A message appeared to replace the batteries. I replaced the batteries. Now the red light on the remote remains on at all times (even if the box and TV are off)

I have tried pressing 1&3, 7&9, resetting the Sky Q box (unplug etc). The remote has no effect at all. The remote's light remains on, no matter what buttons I press.

I can't seem to find any help with this particular problem. 

Any ideas?

 


Hi @Lezindi 

Looks like either the Microphone button or the Question mark (?) is stuck in on your remote

Lezindi
Topic Author
This message was authored by Lezindi This message was authored by: Lezindi

Re: Sky Q remote red light stays on. Remote not working after batteries replaced.

Hi @oldfella 

Nope. No buttons are stuck. Remote is super clean 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q remote red light stays on. Remote not working after batteries replaced.

Posted by a Superuser, not a Sky employee. Find out more

@Lezindi wrote:

Hi @oldfella 

Nope. No buttons are stuck. Remote is super clean 


Hi @Lezindi 

Have you double checked that the batteries are both the correct way round?

Lezindi
Topic Author
This message was authored by Lezindi This message was authored by: Lezindi

Re: Sky Q remote red light stays on. Remote not working after batteries replaced.

@oldfella  yes...

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