Sky Q remote not working after troubleshooting

[Sandrabassey63]

Hi - SKYQ remote is not working after rebooting the box twice, as well as attempting to re-pair the remote with the box. 

[oldfella]

---

@Sandrabassey63 wrote:

Hi - SKYQ remote is not working after rebooting the box twice, as well as attempting to re-pair the remote with the box. 

---

Hi @Sandrabassey63 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.