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Discussion topic: Sky Q remote not working after troubleshooting

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This message was authored by Sandrabassey63 This message was authored by: Sandrabassey63

Sky Q remote not working after troubleshooting

Hi - SKYQ remote is not working after rebooting the box twice, as well as attempting to re-pair the remote with the box. 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q remote not working after troubleshooting

Posted by a Superuser, not a Sky employee. Find out more

@Sandrabassey63 wrote:

Hi - SKYQ remote is not working after rebooting the box twice, as well as attempting to re-pair the remote with the box. 


Hi @Sandrabassey63 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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