Sky Q remote not fully working

[Alex+Houston]

The volume, channel and record options have stopped working on my SkyQ remote.

[oldfella]

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@Alex+Houston wrote:

The volume, channel and record options have stopped working on my SkyQ remote.

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Hi @Alex+Houston 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Failing this

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

[Alex+Houston]

Have already tried that trouble shooting option bt still not working.

[oldfella]

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@Alex+Houston wrote:

Have already tried that trouble shooting option bt still not working.

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Hi @Alex+Houston 

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment