Sky Q remote broken

[garyjaffa]

Hi,

My Sky Q remote doesn't work my box but works my tv fine. I've tried resetting it by pressing no 7 & 9. I get 4 flashes but then pressing 1 & 3 I only get one flash. ??

Thanks. 

[Tom-W19]

Hi @garyjaffa 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @garyjaffa . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks