Sky Q problems

[Ian+BR]

Hello.

Box takes ages to change channels or play recordings. Screen says technical fault or just goes black.

Recording keep freezing.

I have done the reset and updated the software but still same problems.

It is so frustrating that i give up and whatch freeview on other TV.

The box is quite old now.

Not sure what else to do.

Thanks.

[Tom-W19]

Hi @Ian+BR 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147