Sky Q - picture intermittently breaking up

[Barold]

My Sky Q box seems to run very hot, it often ignores the remote ( I've reset the box and changed batteries in the remote). It also intermittently starts pixelating the picture / so it's broken up, then recovers then sometimes minutes later, sometimes hours later, it starts again. This happens on recordings and live tv. I suspect the box needs changing but there's no option for a box change for this issue on the support menu. It's been going on for a month or so. Wait time for support is currently more than 40 minutes. 

[Barold]

Also, I live in a detached house, it happens in good and bad weather, sunshine and rain. 

[PandJ2020]

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@Barold wrote:

Wait time for support is currently more than 40 minutes. 

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You'll need to wait as the other customers here cannot replace it...