Not got all Sky channels

[Steve25]

Hi, I have recently have moved, dealing with sky moves, & engineer came out, but I know longer have all channels. It's showing "your sky viewing card needs to be paired".

please help resolve this 

[oldfella]

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@Steve25 wrote:

Hi, I have recently have moved, dealing with sky moves, & engineer came out, but I know longer have all channels. It's showing "your sky viewing card needs to be paired".

please help resolve this 

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Hi @Steve25 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.