Sky Q not working

[Jrplumb58]

Hi

After an unexpected power outage my Sky Q box is no longer functioning properly.  

It switches on but when I select home it goes into standby until I press a button on the box then it's stuck on the last channel it was on with the message you aren't connected to the internet.

The remote doesn't work at all

I've used Sky Go and it says the Sky Q box isn't found 

I've rebooted, unplugged etc TV, Router and Sky box numerous times.

Can anyone help?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147