Booster box not connecting to Sky Q

[KeithYardley]

Having run all the Sky diagonistics it appears that I have good Broadband & WiFi but the booster box shows "not connected" & the Sky Q says the same

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147