Sky Q not working

[Artdecolady+51]

SkyQ not working I have reset everything still not working

[oldfella]

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@Artdecolady+51 wrote:

SkyQ not working I have reset everything still not working

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hi @Artdecolady+51 
Afraid that's not enough information for anyone to help ?

main Q box or Mini?

Any Onscreen message?

Q box on with Green led?

[Artdecolady+51]

Hi its main Q box intermittent signal either  no pic or if I try and reboot there is no sound Q box won't turn off. I have now been in touch with sky and they are sending new Q box out. Thank you for replying 

[Daniel0210]

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@Artdecolady+51 wrote:

and they are sending new Q box out. 

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@Artdecolady+51 

Don't forget to remove the viewing card from the faulty box before it is swapped by DPD.