Sky Q not working

[Segly]

The TV is frozen on "Sky you will be ready to go in a couple of minutes "

[oldfella]

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@Segly wrote:

The TV is frozen on "Sky you will be ready to go in a couple of minutes "

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Hi @Segly 

Work through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on 

[Fergus+MacRoth]

If this happened to me, first thing I'd do is pull out the power, then reconenct and see if it booted this time.

If that didn't work, I would then do a reset (hold the standby button as you power on until it flashes red/yellow, then let it do its thing).

If that didn't work, I'd call Sky to report a fault.