Sky Q not working at all !

[Ramblingjack]

Q not working, after unplugging - help please.

[Daniel0210]

@Ramblingjack 

We need more info than 'not working' in order to advise. What are you seeing? Any error messages?

[Ramblingjack]

Can't post more

[Ramblingjack]

Get a warning that my planned messages contain something, which is not allowed

[Daniel0210]

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@Ramblingjack wrote:

Can't post more

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@Ramblingjack 

You're obviously trying to post something the filters are picking up on. What are you trying to do? Record, view TV, download? 

[Ramblingjack]

xol8bm, woteva that is!

[Ramblingjack]

Actually another number '1' next to the other, but I can't post it complete !

[Daniel0210]

@Ramblingjack 

No idea what you're trying to,post but the filters won't allow numbers that could relate to a phone number or account number. 

[Ramblingjack]

But my intended (fuller) posting includes no numbers at all ! Just text, which I have also just posted on the Sky Q Users group on Facebook.

[Ramblingjack]

I unplugged main Q box, hoping to re-set it, now it doesn't do anything, after I turn TV on using remote control.

[oldfella]

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@Ramblingjack wrote:

I unplugged main Q box, hoping to re-set it, now it doesn't do anything, after I turn TV on using remote control.

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Hi @Ramblingjack 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Ramblingjack]

Problem now fixed - HDMI had come out and I hadn't spotted that !