Discussion topic: Sky Q not staying connected to none sky broadband
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Message posted on 12 Feb 2025 07:13 PM
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Sky Q not staying connected to none sky broadband
Our sky Q box needs to be reconnected to our broadband almost daily. It won't stay connected. It's not an issue with the WiFi as there are multiple devices connected to it that are fine. This includes phones, tablets, laptops, smart tv's. The mini boxes then have to be reconnected to the sky Q box. We used to have sky broadband but as the speeed was only 35mbs we moved to fibre that is 900mbs. What can be done to keep the connection. Going back to sky broadband is not an option.
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Message posted on 12 Feb 2025 08:58 PM
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Re: Sky Q not staying connected to none sky broadband
We're having the same issue. So frustrating, it won't stay connected longer than 20 seconds. I've rang them today and they can't even tell me when an engineer can visit. I'm close to cancelling, I'm not paying all this money not to be able to watch anything.
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