Discussion topic: Sky Q not starting

This message was authored by: Rob+Hoare · ‎26 Jun 2024

Hi all My main sky Q very often, as in nearly everyday often, will not awake. I have the the one red/orange ish light showing. Only way to awake it is to switch mains on off. The box is not hot, the fan is not running, it's just sitting idle nit awake. It's a 2Tb and new box, although previous one had similar issues. WiFi and extenders around house all talking to each other Any advice please? Rob.

This message was authored by: Daniel0210 · ‎26 Jun 2024

@Rob+Hoare

What time is this happening (ie; is it the eco standby mode)?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Rob+Hoare · ‎26 Jun 2024

It's when I come to it after a period of non use, so can be morning mainly, will check if eco or not

This message was authored by: Daniel0210 · ‎26 Jun 2024

@Rob+Hoare

This link will explain why I asked what time it's happening

https://www.sky.com/help/articles/using-the-standby-settings

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Sky Q not starting

Sky Q not starting

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