Sky Q not connecting to mini boxes.

[Deepez]

2TB HDR Sky Q box. 2 mini boxes.

This is a similar problem as recent posts but I can't resolve it by resetting all the boxes every day.

For the last 3 weeks or so I have been unable to watch more than 20mins of live TV or recordings on TVs connected to my mini boxes before the picture disappears - the mini box has lost connectivity with the Sky Q box.

The menus are available, streaming apps WORK, but NOT the live channels.

I have reset all the boxes (using the 001 in settings) at least once a day, but still the issue persists. I have not factory reset any of the boxes.

It's a total pain in the ****.

Any help would be appreciated 

Thanks 

[Chodley]

This a new problem? Anything changed?

[Deepez]

It's been happening on one box Intermittently for a couple of months now. Now, both are affected. I've swapped boxes, replaced with a spare, moved them about, same problem. Absolutely no issues with the main box and TV. 

I've had this setup for around 3yrs - although, I changed internet provider about 18 months ago - with minimal connectivity issues.

Thanks 

[Napoleon100]

factory reset the minis, network reset the Q. reset the hub. 

keep the minis off until needed. put in the password to the Q, the wps the mini to the Q one at a time. 

don't forget to reset the remotes because they won't work 

[Deepez]

Well, it almost worked!!

Did all the resets and fired up one of the minis. It came on immediately and stayed on for an hour. So, I switched it off and moved on to the other mini. Back to square one! Factory reset and tried again. After 2 resets I finally got pictures. I got about half an hour out of it then the connectivity error came up again.

Almost cracked it.

[Deepez]

The first mini has started stop starting now.....

[Chodley]

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@Deepez wrote:

It's been happening on one box Intermittently for a couple of months now. Now, both are affected. I've swapped boxes, replaced with a spare, moved them about, same problem. Absolutely no issues with the main box and TV. 

I've had this setup for around 3yrs - although, I changed internet provider about 18 months ago - with minimal connectivity issues.

Thanks 

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Check the main router wifi isn't clashing with the same or overlapping channel as the Q's own mesh.