Sky Q not connecting to internet

[GT11]

Sky Q disconnected from Sky router a week ago, reset both boxes 10 times and still wont connect, any help available as Sky once again providing a rubbish service for a lot of money.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147