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Discussion topic: Sky Q no network connection

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This message was authored by Roy2 This message was authored by: Roy2

Sky Q no network connection

I have sky q and now have "no network connection". After trying all the Sky help to recify, still not working and  a phone number was given to get further help which is a virtual person. They tested my equipment and said there is an issue with my in house devices  and sent me an email with a link which would give me another phone number for the correct person to deal with it. the link was to Sky/connections and there was only more steps to try to resove it, no phone number. How do i get this resolved ?

 

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Roy2
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This message was authored by Roy2 This message was authored by: Roy2

Sky has identified an issue with my devices but the phone numbers provided get me nowhere.

 
This message was authored by Roy2This message was authored by:Roy2

‎11 Sep 2023 03:08 PM

I have sky q and now have "no network connection". After trying all the Sky help to recify, still not working and  a phone number was given to get further help which is a virtual person. They tested my equipment and said there is an issue with my in house devices  and sent me an email with a link which would give me another phone number for the correct person to deal with it. the link was to Sky/connections and I had to go through all the help steps again and at the end was provided with a different phone number which took me back to the same virtual help and the same e-mail link. I cannot get to speak to anyone to resolve this issue. It feels like groundhog day. How do i get this resolved ?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q no network connection

Posted by a Superuser, not a Sky employee. Find out more

@Roy2 

Do you mean what you have highlighted as "What's this"? That is the level you've attained on the forum, in your case level 1. It explains what you can do having reached certain levels.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Fedup This message was authored by: Fedup

Re: Sky Q no network connection

fed up with our sky q is drops out , the mini boxes constantly say cant connect. i dont like the way skyq operates. ans you cant get to speak to a human being 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky has identified an issue with my devices but the phone numbers provided get me nowhere.

Posted by a Superuser, not a Sky employee. Find out more

@Roy2 

Your duplicate post (the same as posts 1 and 2 here) has been removed. There is no need for another thread.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PLWhite1 This message was authored by: PLWhite1

Re: Sky Q no network connection

Hi

 

I have a no network connection and I have been trying to resolve for almost 2 weeks and I have been trying to speak to someone to clarify as it is saying I may need a sky Q booster. How on earth do I get this resolved? I pay a lot every month and the customer service is non existent with call queues up to 35 minutes and all that happens with the IVR you get cutoff.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Q no network connection

Posted by a Sky employee

Thanks for escalating this. We’ve sent @PLWhite1 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Q no network connection

Posted by a Sky employee

Hi @PLWhite1 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Chamberlin01 This message was authored by: Chamberlin01

Re: Sky Q no network connection

Same issue for me tried to sort it out followed the instructions it's a total nightmare. Call a number and basically talk to a robot who gives you no help what so ever. Have tried turning everything off and on and again presses wPS button comes in for a minute and drops out. The guides are just not helpful. Please can someone help me. 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q no network connection

Posted by a Superuser, not a Sky employee. Find out more

@Chamberlin01 wrote:

Same issue for me tried to sort it out followed the instructions it's a total nightmare. Call a number and basically talk to a robot who gives you no help what so ever. Have tried turning everything off and on and again presses wPS button comes in for a minute and drops out. The guides are just not helpful. Please can someone help me. 


which ISP do you have?

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