0

Discussion topic: Can i swap my Sky+ box with my mum's Sky Q box?

Reply
This message was authored by MsAllyjc This message was authored by: MsAllyjc

Can i swap my Sky+ box with my mum's Sky Q box?

I currently use a Sky+ box which i find really easy to use as it clearly shows all my recordings and what is set up. My elderly mum has a Sky Q box and is finding it increasingly harder to use as the menus etc are so confusing. Must admit, even I don't like it and I love technology and am pretty savvy with most things. Would we be able to swap our boxes over so she could have my simpler Sky+ box? 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Posted by a Superuser, not a Sky employee. Find out more

Afraid not @MsAllyjc Both boxes must only be used, and more importantly can only be used, at the account address. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MsAllyjc
Topic Author
This message was authored by MsAllyjc This message was authored by: MsAllyjc

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Many thanks, I might have to get in touch with Sky and see if they will change her box then. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Posted by a Superuser, not a Sky employee. Find out more

@MsAllyjc 

Sky won't revert a Sky Q box back to Sky+. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MsAllyjc
Topic Author
This message was authored by MsAllyjc This message was authored by: MsAllyjc

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Might have to move her on to Virgin then!! 

This message was authored by nigea99 This message was authored by: nigea99

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Posted by a Superuser, not a Sky employee. Find out more

BTW @MsAllyjc 

 

SKy Q boxes & SKY HD boxes cannot be switched with each other even if you could account wise. 

 

They use a different  Electronic bit on the dish (LNB)  - your Mother's would have been changed when upgraded to SKY Q

This message was authored by Laing1 This message was authored by: Laing1

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Posted by a Superuser, not a Sky employee. Find out more

@MsAllyjc wrote:

Might have to move her on to Virgin then!! 


@MsAllyjc is it the actual menus confusing your mum or could it be the remote Sky do do an accessibilty remote might be an idea to register your mum with the Sky accessibility team details in the link below and see if a different remote may help the situation 

 

https://www.skyaccessibility.sky/


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by ZyloKai This message was authored by: ZyloKai

Re: Can i swap my Sky+ box with my mum's Sky Q box?


@Daniel0210 wrote:

Afraid not @MsAllyjc Both boxes must only be used, and more importantly can only be used, at the account address. 


Also, to add to Daniel's comment; The connection to the satelitte from Sky+ and Sky Q are different, so they would not work if switched. 

Also, Sky remain the property owner of all Sky Q boxes, so by Ally using the box in another place actually breaks the contract. 

(Note: All Sky+HD and older Sky boxes are owned by the customer)

This message was authored by Chodley This message was authored by: Chodley

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Posted by a Superuser, not a Sky employee. Find out more

Doubt she'll find Virgin much easier to navigate.

 

It's an unfortunate fact that technology is changing ever faster and the older we are, the more difficult it is to deal with especially when things like dementia are a factor.


People can still learn it but it's a fact that some struggle and take longer. I mean I'm not "old old" and I just completed an M.Sc. but I find the multiple routes to what seem to be very similar concepts on Sky Q seriously unintuitive.

 

IMHO consumer devices that are baseline for being part of society (I would include smartphones in that category these days) should be mandated to have a simplified interface available in circumstances like these.

MsAllyjc
Topic Author
This message was authored by MsAllyjc This message was authored by: MsAllyjc

Re: Can i swap my Sky+ box with my mum's Sky Q box?

That's interesting to know, will definitely look into that for her. Thank you.

MsAllyjc
Topic Author
This message was authored by MsAllyjc This message was authored by: MsAllyjc

Re: Can i swap my Sky+ box with my mum's Sky Q box?

Many thanks for all the responses. This is the first time I've posted a query but you've all been really helpful, much appreciated. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion