Sky Q multiroom

[Tgordon600]

I down graded my subscription and the multiroom has to be collected, how long does it take to pick up

[PandJ2020]

It's your responsibility to return the equipment.

However, Sky will usually send packaging towards the end of the notice period.

[Daniel0210]

@Tgordon600 

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.