Sky Q multiroom box

[Dom+Shaw]

my tv has not been turned on for a while but when i did it says it is rebooting the sky q box and then goes totally blank. cannot get onto sky at all. Can anyone suggest anything?

[oldfella]

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@Dom+Shaw wrote:

my tv has not been turned on for a while but when i did it says it is rebooting the sky q box and then goes totally blank. cannot get onto sky at all. Can anyone suggest anything?

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Hi @Dom+Shaw 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

[Dom+Shaw]

Still not working...... it just goes blank after first reboot page

[oldfella]

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@Dom+Shaw wrote:

Still not working...... it just goes blank after first reboot page

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hi @Dom+Shaw 

Was the green led illuminated on the front of the Mini when you pressed

Home 1 0 8 0 Home ?

[Dom+Shaw]

Yes it was