Sky Q mulfunction

[Christlike23]

Hello Sky, Please my Sky Q decoder in my bedroom does not show some series and it tells me that "I can't watch some programs on this device" but I watch them on my sky glass at the lounge. It wasn't so until recently

[Invisiblename]

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@Christlike23 wrote:

Hello Sky, Please my Sky Q decoder in my bedroom does not show some series and it tells me that "I can't watch some programs on this device" but I watch them on my sky glass at the lounge. It wasn't so until recently

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Not sure how you've got both Sky Glass & Sky Q - Sky doesn't allow satellite & streamed service at a single address. 

[GD1]

@Christlike23  If you have Sky Glass then you can' also have Sky Q at the same time, any Sky Q equipment would need to be returned to Sky.

[oj01]

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@Christlike23 wrote:

Hello Sky, Please my Sky Q decoder in my bedroom does not show some series and it tells me that "I can't watch some programs on this device" but I watch them on my sky glass at the lounge. It wasn't so until recently

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I suspect that the box in your bedroom might be a Sky Stream Puck rather than a Sky Q Box?