@Sharnick wrote:
Hi, can anyone help with this issue please? I've changed broadband provider from Sky to Virgin Media and have connected my Sky Q box to my new Virgin WiFi hub. However, I can't connect my Sky miniboxes to either the Q box or the hub. Does anyone know how I should do it please? Thanks in advance for any advice.
Hi @Sharnick
Afraid the mini will only connect to the main Q box if using WiFi on 3rd party (non Sky) Broadband.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini. Start with the mini nearest to the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
When carrying out the Network on the second mini you can use WPS with the first connected mini if nearer than the main Q box.
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
