Sky Q mini

[Louise110]

Hi, can you please tell me if we need a new mini box? The light keeps going off and we can no longer get it to work

[Tom-W19]

Hi Louise110

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Louise110]

Hi, i cannot see a bubble to chat with anyone.I still need help with this problem if someone can contact me.Thank you Sam

[Daniel0210]

@Louise110 

The chat was closed this morning as you didn't participate fully. Would you like your issue re-escalating? 

[Louise110]

yes please

[Daniel0210]

@Louise110 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Tom-W19]

Thanks for escalating. We've sent an invite to Louise110.